FAQs

You can find our most popular questions below:

• How do I find my colour?

  Please follow Gee Hair’s colour match instructions here.

• What length to go for?

  Check out the Gee Hair ['Length & Thickness Guide'].
  
  You can also reach out to Customer Service with a photo of your hair for a length recommendation.

• When will you restock?

  Where items are out of stock, you'll see an 'Out of stock' notice, and you can request to be notified via email when back in stock or place a backorder.
  
  We are working hard to do another restock soon. Please navigate to the product and request to be notified via email when it's back in stock or create a backorder.
  
  NOTE: The advised timeframe for restocking is estimated. Should you cancel your backorder, an 8% cancellation fee will apply.

• Where to shop?

  Gee Hair is sold exclusively at GeeHair.com.
  
  Be the first to know about new collections, restocks and more by signing up for emails.

• What's your cancellation policy?

  We usually are unable to cancel an order after you've placed it as they immediately start processing. If your order has been processed before your cancellation request, we advise to return the order. [See ‘Return’].

• Can I amend my order?

  Orders cannot be amended once they are placed as they immediately start processing.

  If you'd like to make amendments to your order, please place a new order for the item.

• Do you deliver internationally?

  We offer express delivery to most countries. For prices and where we deliver to see here.

• Can I use my discount code after ordering?

  This is simple to fix! As long as the code’s valid at the time of order, contact Customer Service with the code and your order number. The team will do a quick check to ensure you're eligible to use it and apply it as a refund for you.

• Care instructions for my hair extensions?

  Check here for full aftercare details.

• Where's my order?

  Please allow 1-2 business days (unless you opted for Next-day) from placing an order for the order to be packed and dispatched from our HQ.  

  Please allow the given timeframe for the delivery to take place before contacting Customer Service.

• My delivery is missing. Can you help?

  Please contact Customer Service if the courier’s tracking link for your order is not showing activity for more than 5 business days.

  If the delivery status is “Delivered” and you cannot locate the delivery, please contact Customer Service to investigate.

• Where's my refund?

  When the return is received and inspected, we'll notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows as delivered.
  
  Please allow up to 7 business days for the refund to be processed back to your original form of payment.