FAQs

Check here to see if we've answered your question. Alternatively, get in touch below.

Contact us
General
Returns
Hair Extensions
Payment
Delivery
  • When will you restock?

    Where items are out of stock, you'll see an 'Out of stock' notice, and you can request to be notified via email when back in stock or place a backorder.

    We are working hard to do another restock soon. Please navigate to the product and request to be notified via email when it's back in stock or create a backorder.

    NOTE: The advised timeframe for restocking is estimated. Should you cancel your backorder, an 8% cancellation fee will apply.

  • What's your cancellation policy?

    We usually are unable to cancel an order after you've placed it as they immediately start processing. If your order has been processed before your cancellation request, we advise to return the order. [See ‘Return’].

  • Where's my refund?

    When the return is received and inspected, we'll notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows as delivered.

    Please allow up to 7 business days for the refund to be processed back to your original form of payment.

  • How is Gee Hair practising sustainability?

    At Gee Hair, we are committed to the highest ethical standards and legal compliance in all aspects of the business and product supply chain.

    We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

  • Is your packaging biodegradable?

    Yes, everything your order arrives with is recyclable and/or reusable. 

  • Material & Design?

    We work closely with top industry suppliers to ensure the materials are high quality, cutting edge and customised to our specifications and requirements.

  • Will there be Duty & Tax fees to pay?

    All prices shown are exclusive of import duties and taxes. Duties and taxes will be automatically calculated and displayed during checkout. Depending on the country, you'll have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

    NOTE: If DDU is selected, you'll be responsible for paying the required duties and taxes upon delivery and the courier may not release the package without payment for duties and taxes.

  • Can I create an account?

    Register for an account here and enjoy the following benefits:

    • Track your orders and review past purchases.
    • Save your addresses for a quicker checkout.
    • Manage your account details, address book and email preferences.

  • Do you have an affiliate program?

    If you're a UGC Creator and interested in working with Gee Hair, you may submit your information for consideration here.

  • Who do I contact for a press inquiry?

    For press inquiries, please contact press@geehair.com.

  • Do you wholesale?

    To arrange a wholesale order, please submit your order details to Customer Service, who will quote you an exclusive discounted price based on your order request.

  • How do I qualify?

    Whether you're self-taught, an apprentice or a graduate, we invite you to join the Trade scheme.

  • I'm local & would like to make an appointment?

    We'd love to meet you! Please arrange an appointment with Customer Service.

  • How do I make a trade order?

    The current setup is to place your order directly with Customer Service.

    We'll soon be looking to offer a more advanced purchasing setup via the Site. *pending*

  • Do you charge VAT?

    Value-added tax (VAT) or goods and services tax (GST) of 20% will be collected on all sales. 

    To the extent that we are required by law to charge and collect VAT or GST on products we sell, such VAT or GST are based on the tax laws applicable to the location of where the order's being delivered to. 

    VAT or GST will be included in the order total and is an estimate of the VAT or GST applicable to your order. This amount may vary slightly from the actual amount of VAT or GST payable in connection with your order due to different tax rates which apply in relation to the origin and destination of the items and other factors.

    If VAT or GST does not apply to your order, please inform Customer Service so we can adjust the order total.

    NOTE: Orders that receive free or discounted delivery (this applies to all countires othere than the UK), the delivery cost covered by Gee Hair will be counted for as VAT or GST, and no price adjustment will be applied.

  • Any questions?

    Anything we missed out on? Let us know: Customer Service.

  • Where to shop?

    Gee Hair is sold exclusively at GeeHair.com.

    Be the first to know about new collections, restocks and more by signing up for emails.

  • How to make an exchange?

    At this time, we aren't able to offer exchanges. We recommend returning the item and placing a new order. 

    Once your return is received and processed, you'll receive a refund back to your original payment method within 7 days, following 5 business days from the date of your return.

    *We don’t cover the delivery cost to return.

    *If you need help with a colour match or item recommendation, contact Customer Service or follow Gee Hair’s colour match instructions here. 

  • Can I return my order?

    You can return your order to us within 15 days (from when you received your order) for a full refund, excluding the original delivery cost (this applies to all orders).

    Items must be unopened and in the original condition/packaging with all tags attached. Please review ['Return'] for further details.

    NOTE: The following cannot be returned: Items marked 'final sale' and Colour Rings/Swatches.

  • Any questions?

    Anything we missed out on? Let us know: Customer Service.

  • How should my extensions fit?

    The ideal fit is when the extensions lie straight around the front and/or back of head, not poke out of the natural hair and lie flat against the head without pulling or being visible.

  • Do all hair extensions fit the same?

    Different styles will fit slightly differently on the head, depending on the head size.

    If you have any questions regarding the fit, please see the product page details for measurements.

    For additional assistance, please reach out to Customer Service.

  • How do you ensure quality?

    At Gee Hair, our products undergo rigorous testing, robust quality management and constant employee training to ensure the highest quality production standards are maintained.

    12-month quality guarantee with all clip-in human hair extensions. See here for Terms and Conditions.

  • What length to go for?

    Check out the Gee Hair['Length & Thickness Guide'].

    You can also reach out to Customer Service with a photo of your hair for a length recommendation.

  • How do I find my colour?

    Please follow Gee Hair’s colour match instructions here.

  • Care instructions for my hair extensions?

    Check here for full aftercare details.

  • What does the 12-month quality guarantee offer?

    The 12-month quality guarantee protects the quality of the hair for 12 months from the order date. See ['Terms and Conditions'].

  • Any questions?

    Anything we missed out on? Let us know: Customer Service.

  • What if my item's faulty?

    Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1-month of purchase. After 1-month from the delivery date, items are not considered faulty and are as a result of normal wear and tear. See to 12-month quality guarantee for if the fault relates to the quality of the hair.

    If your item is faulty upon receipt, please report it to Customer Service.

  • Can you help with a damaged product?

    We apologise that you received a damaged item. Please send a photo of the damaged product to Customer Service with your information, and we would be happy to help you with a resolution.

    NOTE: It's your responsibility to inspect the product upon delivery and to inform Customer Service immediately of any damage, as any damage reported outside the 7-day window will not be repaired/replaced.

  • What are your processing times?

    Orders are processed pending item availability and payment approval.

    During high-volume periods, product availability may be subject to change while your order's being processed.

    Most orders placed Monday through Friday will be processed and dispatched within 1-2 business days.

    Orders placed on Friday after 4 pm or over the weekend will start processing on Monday or within 1-2 business days.

    Certain products may have longer processing times. These will be noted on the product page and checkout.

  • How do I redeem a discount code?

    Head to the checkout and hit the ‘Apply discount code’ button.

    *One discount per order.
    *Not applicable with items from the sale or pay later/finance payments.

  • Can I use my discount code after ordering?

    If the code’s valid when ordering, contact Customer Service with the code and your order number. The team will check to ensure you're eligible to use it and apply the refund.

  • What payment options do you accept?

    We accept Visa, MasterCard, American Express and Discover cards.

    We use PayPal, Klarna, Clearpay, Stripe and Shop Pay to handle payments.

  • What is a pre-order or backorder?

    Items available for pre-order/backorder will be displayed on the product page with the anticipated available date. Full payment will be captured up front.

    If you wish to cancel your order before the dispatch date, you may do so by contacting Customer Service.

    NOTE: We apply a 8% cancellation fee for any cancelled backorder or pre-order.

    If your order contains pre-order/backorder and available items, your order will be processed once the pre-order/backorder items become available.

    We're not able to split orders and dispatch available items first. If you wish to purchase pre-order/backorder and available items together, we recommend placing a separate order for each.

  • Can I amend my order?

    Orders cannot be amended once they are placed as they immediately start processing.

    If you'd like to make amendments to your order, please place a new order.

  • My order was cancelled?

    Your order may be cancelled during high volume periods due to inventory selling out. If your order's cancelled, all charges will be automatically refunded. We recommend signing up to the waitlist for the sold-out item.

    NOTE: You have the option to request the out-of-stock item to be processed as a backorder. This means that your order will be processed when the item is re-stocked.

  • Any questions?

    Anything we missed out on? Let us know: Customer Service.

  • Do you deliver internationally?

    We offer express delivery to most countries. For prices and where we deliver to see here.

  • Where's my order?

    Please allow 1-2 business days (unless you opted for Next-day) from placing an order for the order to be packed and dispatched from our HQ.  

    Please allow the given timeframe for the delivery to take place before contacting Customer Service.

  • My delivery is missing. Can you help?

    Please contact Customer Service if the tracking link for your order is not showing activity for more than 5 business days.

    If the delivery status is “Delivered” and you cannot locate the delivery, please contact Customer Service to investigate.

    NOTE: Gee Hair will provide a replacement or refund on the basis of a failed delivery.

  • Where can I find the tracking for my order?

    Following order dispatch, you'll receive an email notification containing the delivery tracking information.

  • Can I change my delivery address?

    We'll only deliver to the delivery address entered when the order was originally placed.

    If you need to make amendments to your address, for example, if the address is inaccurate, please report this to Customer Service. 

    NOTE: We can only make address amendments to unprocessed orders. 

  • What happens if I miss the delivery?

    If you miss the delivery, the courier will usually leave a calling note for you to rearrange a delivery or to collect the parcel from your local depot.

    Please remember to claim the parcel within a suitable time frame otherwise it may be returned to us.

  • Any questions?

    Anything we missed out on? Let us know: Customer Service.